3/02/2007

Harley UAE Arrogance or Ignorance


On my last post I promised to tell you about my HD experience, Fadibou contacted HD of UAe on the 15th of Jan, and inquired regarding their rental service. No problem Sir, during the week you can walk in and we will give you the bikes. Fadi checked again and gave them the dates and his CC number.

The day prior to our trip to Khorfakan someone from HD calls and says no bikes are available for rental. We headed down to the dealership and met with Mohammed Rizal Bin Rahmat Sales Rental Manager, nothing to congratulate HD on his poor customer management skills, the guy was right down arrogant, barely interested in our issue, the only thing he could tell us if we did not discuss the matter with him there is no matter to discuss and no bikes are available prior to April take it or leave it.

Harley UAE need to shape up and start taking cutomers seriously and should learn from HD Kuwait, not a word of appology was mentioned not a coffee offered, arrogance or ignorance or downright greed. Their shop shelves are empty of motorclothing,their customer service sucks, HD Dubai is below average and not a dealer I would recommend, to any serious HD rider.

22 comments:

mark said...

email harley davidson worldwide

Hellraiser said...

I have already emailed their GM I will await for his reply on the matter, if nothing constructive comes up i will escaled to the next level.

Fadi said...

What made me buy a bike from Harley Davidson kuwait was the warm welcome from the staff and the management. Not to mention the team spirit and family like group that used to gather and ride together. In the UAE you are on your own, 3 visits to the shop and you walk in and out without any good morning or good bye

mark said...

yeah thats the same reason i bought a bike from tristar, its this extra care which made me feel right at home.

Hellraiser said...

The difference between UAE and Kuwait, is that there is no sense of belonging, due to the massive influx of foreigners to the country I think the number mentioned was 12 million out of which 70% Indians. Car and Motorcycle dealers will not go the extra mile to make you happy. For them you are just another number. I have nothing against packistanis and indians however a local flavor should be present. I mean for crying out loud, not because India and Pakistan sells that many Harleys. Cheap labor has always been a priority for the Gulf, and this is clearly reflected by the level of service.

Mohammed Rizal said...

Hello HellRaiser,

If you are well literate about copyright infringement and Internet laws, Then you should know that by grabbing my picture from the website of Harley Davidson of U.A.E, Dubai, and post in your blog is a very serious offence. I would like to give you a gentle reminder and request to remove my picture and the thread in this blog as soon as possible. Or legal action will be taken against you. Thank you.


Mohammed Rizal Bin Rahmat
Sales & Rental
Harley Davidson of U.A.E, Dubai

Brian said...

Dear Hellraiser
What was the outcome og your e-mail to their GM. I was in HD UAE this morning spent a couple of thounsand of Dirhams on Xmas gifts for my friends. Then decided to buy for cash one of the bikes on display which not marked sold as many in the showroom where. I am then told but a sales man who didn't even introduce himself (he was refered to me by their excellent counter sales lady Anne) that I would have to wait to April in a take it or leave attitude no explanation, no customer service, no whats you number and I get back to you. And guess what i was one of the first HD customers in UAE when theu used to sell them out of the box at Abu Dhabi Airport. You had no chance.

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